REAKTIV’s IT division specializes in creating robust and comprehensive
for primarily public and financial regulatory institutions, most often as
of large-scale eGovernment systems.
Our experience in the field of business environment reforms has provided us with
in the following areas:
Commercial registry One-stop-shopping and point of single contact reforms;
Interoperability through ontology and semantics development (sub-national, national and
Streamlining of licensing and regulatory regimes; and
Capital markets development and reforms.
Depending on the particular context, we
combine various domain expertise to ensure our clients
receive a thorough and all-encompassing blueprint for sought reforms. In this manner, over
and 2016 REAKTIV developed a comprehensive strategy for reform of the Lebanese Commercial
environment, culminating with a Lebanese Government Interoperability Framework and Reference
Similarly, during 2015 REAKTIV established a One Stop Shopping for the Jordanian Investment
a project which was finalized in 2016.
Other notable consultancy experience includes technical assistance to the Ethiopian
structuring a policy note for reform of the commercial registration and development of
business registration reform strategies for Kosovo, Moldova, Serbia and Bosnia and
Software development, maintenance and support
REAKTIV’s IT division specializes in creating robust and comprehensive infrastructure for
public and financial regulatory institutions, most often as elements of large-scale
systems. Among other things, our solutions provide electronic filing and process management
are characterized by high level of security and intuitive interface, which is mapped to
or optimized work flow processes. Electronic payment, digital certificate and digital
management come as standard.
Being completely technology and vendor neutral, REAKTIV is able to deliver custom software,
as well as work with clients’
legacy or chosen technological platform in satisfying IT requirements in the following
Core registry systems and business process management;
E-service, data distribution and analytics tools.
Interoperability solutions, orchestration and supporting infrastructure;
Over the last 10 years, the REAKTIV team
have designed, built and delivered more than 40 individual
registries and interoperability solutions in various international projects and created
electronic services delivery solutions for regulators, registry institutions and associated
The experience and knowledge amassed in the process have made us a regional leader with
expertise in eRegistry solutions and One Stop Shop systems.
For each delivered software solution, REAKTIV offers all levels of maintenance and support
and is capable of satisfying both
short and long-term needs. We aim to provide customers with tailored support and maintenance
packages that minimize cost of ownership, while ensuring IT systems are resilient, safe and
intended objectives over the course of their lifetime.
Types of available maintenance and support we offer include:
Adaptive maintenance – includes customization and re-configuration of existing
line with changing business requirements;
Issue handling – deals with fixing of errors and issues that may arise in the normal
Preventative system maintenance and monitoring – involves monitoring of systems and
actions, ensuring minimum risks from any type of failure.
Data services and analytics
Understanding how business information is regulated and created in the registries globally,
we have solutions for their comprehensive
analytics and mashups across borders.
Utilizing our extensive experience both with regulated and open data, we are developing
tools and methodologies for creation
of value added data services, mashing-up different data sources from different countries.
These business intelligence services are used for business and financial insights, credit
KYC and ALM compliance on national or regional scale.
Founded in 2006, REAKTIV is a consultancy and software development company constantly expanding
service portfolio and international markets. The company’s head office is located in Skopje,
and since 2014 we have expanded our presence with offices in Belgrade, Serbia.
REAKTIV operates in a niche market focusing on business environment, commercial registration,
and related reforms. The organization excels in catering for such reforms in their entirety,
vision scoping, strategy building and development planning, followed by design, implementation
delivery of supporting technological infrastructure, rounded off with maintenance and support
In early 2015 REAKTIV begun developing its data
distribution and analytics segment, leveraging off
its experience in the business registry and regulated data domains. This has culminated recently
with the selection of REAKTIV as implementer of the Balkan Regional Registry Portal, which aims
connect various regional commercial registry agencies, along with their data, to a single
The Portal is envisioned as a hub for business and related data services and REAKTIV is excited
partake in this unique endeavor.
REAKTIV aims to become a global leader in turn-key solutions
for business environment reforms based
on international best practices, proven principles and cutting-edge technology. Utilizing its
experience with commercial registries and public data, REAKTIV further aspires to offer
contextualized data services to the private sector, composed of regulated and unregulated data,
assisting businesses in operations, decision making, new investment and growth.
Some of the projects we worked on:
Southeast Europe - Regional Business Registry Portal (bifidex.com)
Southeast Europe - Regional Business Registry Portal
Consulting and Implementation
The Regional Business Registry Portal (www.bifidex.com) is a platform that directly connects the
business registration authorities from the region. Set as an advanced interoperability engine,
it allows exchange of official registry data supporting creation of numerous value added
services for the entire business community. The Bifidex platform provides official, reliable and
accurate information for the legal entities, as well as their financial data. By creation of
integrated cross-border data mashups, the users can trust the portal in their effort to make
informed business decisions.
REAKTIV’s experience and know-how in the business registration domain, as well as its deep
understanding of the customer needs for trustworthy data was essential for the entire project.
Our team was directly responsible for the development lifecycle of the platform, including
analysis of the data, its value and structure, standardization and mapping of the available
information, design of the data consumer services, full technological implementation, as well as
setting up the strategy for further expansion by including additional registries and
introduction of more valuable services.
The portal initially includes corporate and financial data from North Macedonia and Serbia,
while most of the other registries in the region have already joined the initiative by signing a
Memorandum of Understanding. Many of these have already started internal preparation and are
expected to join very soon
Egyptian General Authority for Investment revamp
Arab Republic of Egypt
The improvement of Egypt’s General Authority for Investment and Free Zones (GAFI) and its One
Stop Shop included upgrade of the institutional capacity through process standardization,
optimization and redesign, revision of the proposed regulatory upgrades and providing
technological review and guidelines.
GAFI relied on REAKTIV’s expertise and guidance for improving the ongoing business registration
automation process, as well as planning its further improvement into a single point for business
registration, covering the entire business lifecycle and all legal entity types in Egypt.
REAKTIV also provided a design for a Point of Single Contact licensing mechanism for
orchestration of the activities of 70+ government authorities that provide a specific business
activity related license. The proposed design would allow GAFI to replicate the same setup at
numerous locations across Egypt, which was impossible through an entirely physical approach.
REAKTIV was also required to develop a proposal for standardization and optimization of other
investment related procedures (e.g. streamlining the procedures for registration of employees,
acquiring work permits and visas etc.).
By combining the needs of the institution and its customers, REAKTIV’s domain expertise
maximized the opportunities for GAFI’s One Stop Shop by providing a vision, roadmap and
implementation strategy as basis for its further development.
Macedonian One-Stop-Shop Project
Macedonia’s One Stop Shop project is one of the largest and most significant e-government
projects implemented in the country. Upon completion, it propelled the country to 1st place in
Europe and 2nd place globally in the World Bank's Doing Business in the Starting a Business
The project delivered three separate components:
a) electronic filing and registration of legal entities (i.e. businesses, as well as
other types of entities);
b) system for management of bankruptcy proceedings and;
c) registry of pledges and leases.
Perhaps the most significant outcome from the work performed by REAKTIV is the ability to
register a trade company in Republic of Macedonia online and do this within just four hours,
regardless of whether the registration is done by a native or foreign national. Furthermore, the
project implemented vital capability for interoperability among institutions, introduced proven
standards for data exchange at inter-institutional level, enabled electronic payment of fees and
increased the level of transparency in bankruptcy proceedings, pledges and leases on property.
Employing best practices for submitting and processing business data, the solutions and
associated components complied with both laws for public information as prescribed by Macedonian
regulations and directives and recommendations of the EU for electronic
incorporation/registration. The systems and legislative concepts put in place as part of this
project for several consecutive years kept Macedonia among the top 10 countries globally for
starting a business.
Design of the Lebanese Government Interoperability Framework and Reference Architecture
The design and development of the Lebanese Government Interoperability Framework and Reference
Architecture project saw REAKTIV put in place the basis for implementation of government
interoperability in the Republic of Lebanon. Focus of the project was developing and
implementing the regulatory, organizational, procedural and semantic mechanisms that would
enable, as a starting point, implementation of a full-blown One Stop Shop for Business
Registration. To this end, REAKTIV worked closely with the Commercial Registry Committee,
established upon recommendation in the early stages of the project through a decree issued by
the Presidency of the Council of Ministers. Together, the working group managed to drive one of
the biggest recent reforms in Lebanon, aligning the strategies and visions of key business
environment stakeholders, including the Ministry of Justice, Ministry of Finance, National
Social Security Fund and BAR Association. At the successful conclusion of the initial project
scope, REAKTIV was further hired to perform preparatory work for prospective implementation of
the interoperability setup and OSS for business registration, providing support in terms of
scoping required work, prescribing semantic interoperability tools and reconciling legacy data.
Implementation activities are planned to commence in early 2018, estimated to last for two years
and REAKTIV is already hired to ensure the quality of the implementation efforts.
Serbian Construction Licensing System
Republic of Serbia
Consulting & Implementation
Serbia’s Construction Licensing System is one of REAKTIV’s recent flagship projects, which
positioned Serbia as number 10 globally for issuance of construction permits, leapfrogging the
country from the Doing Business rank 152 in less than two years. Commonly referred to as
eConstruction Permits, the project involved a truly end-to-end reform for Serbia’s construction
permits regime. Starting with business process modeling and re-engineering, REAKTIV enabled
complete unified procedure for completely electronic issuance of construction permits. Based on
the output designs, REAKTIV went on to develop the biggest e-filing and interoperability
solution in the country. Using the solution, applicants today can obtain a construction permit
within less than 20 days, relying fully on electronic regimes of collaboration between
institutions involved in the process. The system allows applicants to file electronically for
any step of the unified procedure for issuance of construction permits, covering the whole range
of steps from choosing the location and relevant permits for construction on-site, through
registration of construction works and obtaining usage permit of the finished construction to
the ownership registration of the completed building. By orchestrating the workflow and
communication of data and documents between more than 1.000 different public organizations,
thousands of public cervants are allowed to make decisions based entirely on digitally signed
documents, construction projects and paid fees.
Jordan One-Stop-Shop for Investment
Kingdom of Jordan
Consulting & Implementation
The Jordanian One Stop Shop for Investment project was staged in two separate phases that, among
other things, delivered the strategy for establishment of a One Stop Shop for investors in the
Jordanian Investment Commission (JIC). As part of this effort, JIC was transformed into a point
of single contact institution for orchestration of investment-related services, offered by a
range of different public institutions in the country. Practical tools which aid and streamline
the day-to-day operations were introduced in Phase I, including reengineered and streamlined OSS
processes, organizational restructure with re-defined roles/mandates, a standardized application
form capturing relevant data, case tracking and reporting mechanisms and strategic roadmap for
further development of the institution. Phase II represented a continuation of the work done in
Phase I, expanding scope to include optimization focused on the business licensing segment. It
culminated in the delivery and launch of JIC’s Electronic Investment Window – an online solution
supporting interaction between investors and the JIC. The solution is an online point of single
contact for investors, which has the procedural, organizational and other improvements made over
the course of both phases built in. In this sense, it allows investors to submit requests and
relevant data electronically, captures and stores processed data electronically, thus serving as
a management information system and also incorporates a Content Management System, which enables
publication of relevant marketing and other information on JIC’s accompanying, new website. As
such, it provides more than a sound basis for further development of a fully-online service
provisioning channel for JIC.
Kuwaiti One Stop Shop for Business Registration High Level Feasibility Assessment
State of Kuwait
REAKTIV’s engagement with Kuwait’s government yielded a high-level assessment of the potential
'or implementation of a One Stop Shop for business registration. Key stakeholders involved in
this undertaking included the Kuwait Business Center as the established registration and
licensing authority under the Ministry of Commerce and Industry, Kuwait’s National Fund, tasked
with developing the SME sector and fostering an environment conducive to entrepreneurial growth
and Kuwait’s Direct Investment Promotion Agency, responsible for stimulating foreign and
domestic direct investment. Upon identifying all impacting factors, existing enablers, key
challenges faced and the interaction of the three key stakeholders with the wider business
ecosystem, REAKTIV’s team worked on and successfully formulated a strategy and action plan for
establishing OSS in Kuwait. Among other things, it included an overall vision for the Kuwaiti
context, recommendations based on key OSS principles, plan for harmonization and synchronization
of effort and proposed program for reforms, covering immediate next steps.
REAKTIV helps Serbia become top 10 global jurisdiction for issuance of construction permits
The eConstruction Permits project implemented by REAKTIV in Republic of Serbia during
2015/2016 helped the country jump 116 places in the World Bank Doing Business 2017 ranking
for dealing with construction permits. Serbia was previously ranked 152nd in this category
and soared to 36th place globally upon delivery of the eConstruction Permits platform, all
within a period of less than a year. REAKTIV was instrumental in delivering the reform by
designing and developing the technological platform for issuing electronic construction
permits. This unified platform in the first 18 months of operation completely transformed
the entire construction permits eco-system in Serbia, helping the investors to boost the
construction industry by almost 20%. This fantastic result is a testament to REAKTIV’s
success in effectively transforming the daily digital operation of more than 1,000 different
local and central government institutions in providing quality e-services to the investors
in the country.
World Bank recognized this achievement in its Doing Business 2018 report by awarding Serbia
10th place globally for its efficient regime for issuance of electronic construction
Destination Egypt: upgrading GAFI’s One Stop Shop
As of October 2017, REAKTIV’s team is on a mission to improve Egypt’s One Stop Shop for Investor
Services, part of the General Authority for Investments and Free Zones (GAFI). Egypt has
recently embarked on an ambitious economic reform program that focuses on boosting private
sector growth by investing serious effort into creating a conducive and competitive business
environment. REAKTIV has the exciting opportunity to play a key role in supporting one of the
biggest MENA nations upgrade its G2B investment services portfolio by enhancing all major
related aspects: legislation, organizational structure, process improvement, as well as IT
infrastructure. Focus now is on delivering tangible, lasting results to stakeholders, which
given the commitment and dedication exhibited by our Egyptian counterparts, the team is
confident can be achieved. Watch this space!
Bridging borders – Regional Business Registries Portal
Economic integration is a strategic priority and milestone on the path to EU approximation for
Balkan-region countries. Facilitating cross-border economic activity is best supported by
transparent and readily available information about companies doing business, regardless of the
country they happen to reside in. The European Bank for Reconstruction and Development (EBRD) is
supporting the Serbian Business Registers Agency (SBRA) and its peer institution the Central
Registry of Republic of Macedonia (CRRM) to establish a regional IT platform that will link the
two agencies and provide data and value-added services to the community, thus facilitating
cross-border business and regional economic growth.
Given its vast experience and proven track record in the domain, REAKTIV is proud to announce it
has been selected to design and deliver this portal, as well as the value-add services to be
offered. Work has recently commenced and launch of a pioneering and revolutionary solution is
expected in the first half of 2018. This, however, should only mark the beginning! Considering
the willingness of other Balkan countries to join the initiative, already confirmed through
signed MoUs, the Regional Business Registries Portal has the potential to cater to a population
of approx. 70 million, with total of 2 million companies and value of cross-border trading in
the vicinity of EUR 20 billion.
REAKTIV is the diamond sponsor at this year’s CRF Conference
We are delighted to announce that REAKTIV is this year’s diamond sponsor at the 2019 Commercial
Registers Forum (CRF) Conference, held in Skopje and Ohrid, North Macedonia from 7 to 11 April
The conference will be hosted by North Macedonia’s Central Register, under the patronage of HE
Prime Minister Zoran Zaev. It is a global event bringing together professionals and industry
representatives from over 80 countries around the world to discuss topics and share ideas on all
things related to commercial registers.
The general theme of the conference will be “Transforming Registries into Cross Border Enablers
– Beyond National”. As the diamond sponsor, REAKTIV will take an active part in the
organization, working sessions and discussions, giving us the opportunity to share some of our
experiences and vision about the future of commercial registers with a broad audience of
professionals and experts.
In addition to gaining valuable insight to the latest developments in the registers’ domain, the
conference is a great event to meet people and build lasting networks with counterparts from
every corner of the globe.
For more information about the conference, as well as the Corporate Registers Forum in general,
including the full program and registration details, visit Corporateregistersforum.org.
Presenting BIFIDEX – the Business and Financial Data Exchange portal
The portal is intended as a forum for BusIness and FInancial Data EXchange (hence the name –
BIFIDEX) and will provide companies and investors easy access to services based on official
information, sourced in real time directly from registry institutions in the region. It
currently holds over 500,000 company profiles, with information about ownership, governance,
financial reports, calculated KPI’s and various macro-economic statistics.
Looking ahead, the portal will provide registered data on all 2+ million companies in the
Balkan region. Value-add services will help businesses and investors realize opportunities
by making informed decisions about all businesses in the region, irrespective of the
jurisdiction they are registered in.
Among other things, the portal will deliver:
Real time information on business partners, competitors or clients,
Event-based tracking of registered changes (i.e. address or ownership change) for
businesses, with instant notifications;
Full scope of information related to compliance and regulatory requirements (eg. KYC);
Macroeconomic data by industry, sector, size and other factors;
Financial trends, industry comparisons, calculated KPI’s and other analytical reports;
Services facilitating cross-border business activities and other.
In this context, Zsuzsanna Hargitai, EBRD Regional Director for Western Balkans and Head for
Serbia said: "We are pleased with the regional dimension of the project and we work towards
including other business registries from the region as they get ‘data-ready’. This is very much
in line with the ’connectivity agenda’ for the Western Balkans which we are pursuing with our
According to Marija Boškovksa Jankovski, Director of the Central Register of the Republic of
North Macedonia: “These initiatives pave the way for the creation of a common market in the
Western Balkans, so that the entire region should be transformed from a region with negative
connotations that have brought us the past decades, in a region recognised by the principles of
mutual respect, cooperation and synergy of our economies.”
Milan Lučić, Director of the Serbian Business Registers Agency, added: "In the past two years,
the Serbian Business Registers Agency and the Central Register of the Republic of North
Macedonia have created this joint portal based on a unique methodology that will provide
businessmen from the region, but also foreign investors, with access to valuable business
information with added value and exceeding existing services."
For a short time only, the initial scope of services will be free of charge, so we encourage you
to visit www.BIFIDEX.com, register and try it out – but don’t forget to watch this space for
plenty of new services coming your way…
CRF 2019 is now over, many opportunities ahead
The CRF 2019 Conference is now over. Together with 190+ participants from 65 countries we
reviewed the latest developments in corporate registers worldwide and discussed challenges,
opportunities and trends.
REAKTIV hosted 3 work sessions, including the keynote session of the event. Members of REAKTIV’s
team who were also invited as speakers presented our regional cooperation and cross-border data
exchange vision as the driver for introduction of value-added data services. Our focus, as
always, was the need of reliable and accurate information for the business community and the
It was an honor and pleasure to share information and experiences along with so many domain
practitioners. Our team had the opportunity to personally discuss different development cases
with representatives of many jurisdictions, some of which we were invited to personally visit in
the next few months. We are looking forward to once again meet our new friends and do what we do
best – REFORM.
For more information about the conference, as well as the Corporate Registers Forum in general,