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REAKTIV helps Serbia become top 10 global jurisdiction for issuance of construction permits

Destination Egypt:
Upgrading GAFI’s One Stop Shop

Bridging borders
Regional Business Registries Portal

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01 We do:

Business Environment Reform Consultancy

REAKTIV’s consultancy is primarily focused on business environment reforms, encompassing strategic planning, legislative reforms, organizational development, capacity building, change management and technical counselling.

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02 We do:

Software development, maintenance and support

REAKTIV’s IT division specializes in creating robust and comprehensive infrastructure for primarily public and financial regulatory institutions, most often as elements of large-scale eGovernment systems.

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03 We do:

Data services and analytics

Understanding how business information is regulated and created in the registries globally, we have solutions for their comprehensive analytics and mashups across borders.

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Business Environment Reform Consultancy

s2 REAKTIV’s consultancy is primarily focused on business environment reforms, encompassing strategic planning, legislative reforms, organizational development, capacity building, change management and technical counselling. The company incorporates full project life-cycle management in all its endeavors, relying on highly qualified, PMP© certified Project Management experts.

Our experience in the field of business environment reforms has provided us with unparalleled proficiency in the following areas:

  • Commercial registry One-stop-shopping and point of single contact reforms;
  • Interoperability through ontology and semantics development (sub-national, national and cross border);
  • Streamlining of licensing and regulatory regimes; and
  • Capital markets development and reforms.

s2 Depending on the particular context, we combine various domain expertise to ensure our clients receive a thorough and all-encompassing blueprint for sought reforms. In this manner, over 2015 and 2016 REAKTIV developed a comprehensive strategy for reform of the Lebanese Commercial Registration environment, culminating with a Lebanese Government Interoperability Framework and Reference Architecture.

Similarly, during 2015 REAKTIV established a One Stop Shopping for the Jordanian Investment Commission, a project which was finalized in 2016.

Other notable consultancy experience includes technical assistance to the Ethiopian Government in structuring a policy note for reform of the commercial registration and development of various business registration reform strategies for Kosovo, Moldova, Serbia and Bosnia and Herzegovina.

Software development, maintenance and support

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REAKTIV’s IT division specializes in creating robust and comprehensive infrastructure for primarily public and financial regulatory institutions, most often as elements of large-scale eGovernment systems. Among other things, our solutions provide electronic filing and process management capabilities, are characterized by high level of security and intuitive interface, which is mapped to existing or optimized work flow processes. Electronic payment, digital certificate and digital identity management come as standard.

Being completely technology and vendor neutral, REAKTIV is able to deliver custom software, as well as work with clients’ legacy or chosen technological platform in satisfying IT requirements in the following areas:

  1. Core registry systems and business process management;
  2. E-service, data distribution and analytics tools.
  3. Interoperability solutions, orchestration and supporting infrastructure;

s2 Over the last 10 years, the REAKTIV team have designed, built and delivered more than 40 individual registries and interoperability solutions in various international projects and created numerous electronic services delivery solutions for regulators, registry institutions and associated organizations. The experience and knowledge amassed in the process have made us a regional leader with specific expertise in eRegistry solutions and One Stop Shop systems.

For each delivered software solution, REAKTIV offers all levels of maintenance and support and is capable of satisfying both short and long-term needs. We aim to provide customers with tailored support and maintenance packages that minimize cost of ownership, while ensuring IT systems are resilient, safe and meet intended objectives over the course of their lifetime.

Types of available maintenance and support we offer include:

  1. Adaptive maintenance – includes customization and re-configuration of existing solutions, in line with changing business requirements;
  2. Issue handling – deals with fixing of errors and issues that may arise in the normal course system usage;
  3. Preventative system maintenance and monitoring – involves monitoring of systems and taking preventative actions, ensuring minimum risks from any type of failure.

Data services and analytics

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Understanding how business information is regulated and created in the registries globally, we have solutions for their comprehensive analytics and mashups across borders.

Utilizing our extensive experience both with regulated and open data, we are developing tools and methodologies for creation of value added data services, mashing-up different data sources from different countries.

These business intelligence services are used for business and financial insights, credit assessments, KYC and ALM compliance on national or regional scale.

About Us

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Founded in 2006, REAKTIV is a consultancy and software development company constantly expanding in its service portfolio and international markets. The company’s head office is located in Skopje, Macedonia, and since 2014 we have expanded our presence with offices in Belgrade, Serbia.

REAKTIV operates in a niche market focusing on business environment, commercial registration, licensing and related reforms. The organization excels in catering for such reforms in their entirety, covering vision scoping, strategy building and development planning, followed by design, implementation and delivery of supporting technological infrastructure, rounded off with maintenance and support services.

s1In early 2015 REAKTIV begun developing its data distribution and analytics segment, leveraging off its experience in the business registry and regulated data domains. This has culminated recently with the selection of REAKTIV as implementer of the Balkan Regional Registry Portal, which aims to connect various regional commercial registry agencies, along with their data, to a single platform. The Portal is envisioned as a hub for business and related data services and REAKTIV is excited to partake in this unique endeavor.

Vision

s1 REAKTIV aims to become a global leader in turn-key solutions for business environment reforms based on international best practices, proven principles and cutting-edge technology. Utilizing its extensive experience with commercial registries and public data, REAKTIV further aspires to offer innovative, contextualized data services to the private sector, composed of regulated and unregulated data, thereby assisting businesses in operations, decision making, new investment and growth.

Our projects

Some of the projects we worked on:

Macedonian One-Stop-Shop Project

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Design of the Lebanese Government Interoperability Framework and Reference Architecture

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Serbian Construction Licensing System

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Jordan One-Stop-Shop for Investment

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Kuwaiti One Stop Shop for Business Registration High Level Feasibility Assessment

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Macedonian One-Stop-Shop Project

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Project Location

Macedonia

Project Type

Implementation

Project Description

Macedonia’s One Stop Shop project is one of the largest and most significant e-government projects implemented in the country. Upon completion, it propelled the country to 1st place in Europe and 2nd place globally in the World Bank's Doing Business in the Starting a Business indicator.

The project delivered three separate components:

  1. a) electronic filing and registration of legal entities (i.e. businesses, as well as NGO’s and other types of entities);
  2. b) system for management of bankruptcy proceedings and;
  3. c) registry of pledges and leases.

Perhaps the most significant outcome from the work performed by REAKTIV is the ability to register a trade company in Republic of Macedonia online and do this within just four hours, regardless of whether the registration is done by a native or foreign national. Furthermore, the project implemented vital capability for interoperability among institutions, introduced proven standards for data exchange at inter-institutional level, enabled electronic payment of fees and increased the level of transparency in bankruptcy proceedings, pledges and leases on property. Employing best practices for submitting and processing business data, the solutions and associated components complied with both laws for public information as prescribed by Macedonian regulations and directives and recommendations of the EU for electronic incorporation/registration. The systems and legislative concepts put in place as part of this project for several consecutive years kept Macedonia among the top 10 countries globally for starting a business.

Design of the Lebanese Government Interoperability Framework and Reference Architecture

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Project Location

Lebanese Republic

Project Type

Consulting

Project Description

The design and development of the Lebanese Government Interoperability Framework and Reference Architecture project saw REAKTIV put in place the basis for implementation of government interoperability in the Republic of Lebanon. Focus of the project was developing and implementing the regulatory, organizational, procedural and semantic mechanisms that would enable, as a starting point, implementation of a full-blown One Stop Shop for Business Registration. To this end, REAKTIV worked closely with the Commercial Registry Committee, established upon recommendation in the early stages of the project through a decree issued by the Presidency of the Council of Ministers. Together, the working group managed to drive one of the biggest recent reforms in Lebanon, aligning the strategies and visions of key business environment stakeholders, including the Ministry of Justice, Ministry of Finance, National Social Security Fund and BAR Association. At the successful conclusion of the initial project scope, REAKTIV was further hired to perform preparatory work for prospective implementation of the interoperability setup and OSS for business registration, providing support in terms of scoping required work, prescribing semantic interoperability tools and reconciling legacy data. Implementation activities are planned to commence in early 2018, estimated to last for two years and REAKTIV is already hired to ensure the quality of the implementation efforts.

Serbian Construction Licensing System

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Project Location

Republic of Serbia

Project Type

Consulting & Implementation

Project Description

Serbia’s Construction Licensing System is one of REAKTIV’s recent flagship projects, which positioned Serbia as number 10 globally for issuance of construction permits, leapfrogging the country from the Doing Business rank 152 in less than two years. Commonly referred to as eConstruction Permits, the project involved a truly end-to-end reform for Serbia’s construction permits regime. Starting with business process modeling and re-engineering, REAKTIV enabled complete unified procedure for completely electronic issuance of construction permits. Based on the output designs, REAKTIV went on to develop the biggest e-filing and interoperability solution in the country. Using the solution, applicants today can obtain a construction permit within less than 20 days, relying fully on electronic regimes of collaboration between institutions involved in the process. The system allows applicants to file electronically for any step of the unified procedure for issuance of construction permits, covering the whole range of steps from choosing the location and relevant permits for construction on-site, through registration of construction works and obtaining usage permit of the finished construction to the ownership registration of the completed building. By orchestrating the workflow and communication of data and documents between more than 1.000 different public organizations, thousands of public cervants are allowed to make decisions based entirely on digitally signed documents, construction projects and paid fees.

Jordan One-Stop-Shop for Investment

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Project Location

Kingdom of Jordan

Project Type

Consulting & Implementation

Project Description

The Jordanian One Stop Shop for Investment project was staged in two separate phases that, among other things, delivered the strategy for establishment of a One Stop Shop for investors in the Jordanian Investment Commission (JIC). As part of this effort, JIC was transformed into a point of single contact institution for orchestration of investment-related services, offered by a range of different public institutions in the country. Practical tools which aid and streamline the day-to-day operations were introduced in Phase I, including reengineered and streamlined OSS processes, organizational restructure with re-defined roles/mandates, a standardized application form capturing relevant data, case tracking and reporting mechanisms and strategic roadmap for further development of the institution. Phase II represented a continuation of the work done in Phase I, expanding scope to include optimization focused on the business licensing segment. It culminated in the delivery and launch of JIC’s Electronic Investment Window – an online solution supporting interaction between investors and the JIC. The solution is an online point of single contact for investors, which has the procedural, organizational and other improvements made over the course of both phases built in. In this sense, it allows investors to submit requests and relevant data electronically, captures and stores processed data electronically, thus serving as a management information system and also incorporates a Content Management System, which enables publication of relevant marketing and other information on JIC’s accompanying, new website. As such, it provides more than a sound basis for further development of a fully-online service provisioning channel for JIC.

Kuwaiti One Stop Shop for Business Registration High Level Feasibility Assessment

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Project Location

State of Kuwait

Project Type

Consulting

Project Description

REAKTIV’s engagement with Kuwait’s government yielded a high-level assessment of the potential 'or implementation of a One Stop Shop for business registration. Key stakeholders involved in this undertaking included the Kuwait Business Center as the established registration and licensing authority under the Ministry of Commerce and Industry, Kuwait’s National Fund, tasked with developing the SME sector and fostering an environment conducive to entrepreneurial growth and Kuwait’s Direct Investment Promotion Agency, responsible for stimulating foreign and domestic direct investment. Upon identifying all impacting factors, existing enablers, key challenges faced and the interaction of the three key stakeholders with the wider business ecosystem, REAKTIV’s team worked on and successfully formulated a strategy and action plan for establishing OSS in Kuwait. Among other things, it included an overall vision for the Kuwaiti context, recommendations based on key OSS principles, plan for harmonization and synchronization of effort and proposed program for reforms, covering immediate next steps.

Insights

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REAKTIV helps Serbia become top 10 global jurisdiction for issuance of construction permits

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Destination Egypt: upgrading GAFI’s One Stop Shop

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Bridging borders – Regional Business Registries Portal

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REAKTIV helps Serbia become top 10 global jurisdiction for issuance of construction permits

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The eConstruction Permits project implemented by REAKTIV in Republic of Serbia during 2015/2016 helped the country jump 116 places in the World Bank Doing Business 2017 ranking for dealing with construction permits. Serbia was previously ranked 152nd in this category and soared to 36th place globally upon delivery of the eConstruction Permits platform, all within a period of less than a year. REAKTIV was instrumental in delivering the reform by designing and developing the technological platform for issuing electronic construction permits. This unified platform in the first 18 months of operation completely transformed the entire construction permits eco-system in Serbia, helping the investors to boost the construction industry by almost 20%. This fantastic result is a testament to REAKTIV’s success in effectively transforming the daily digital operation of more than 1,000 different local and central government institutions in providing quality e-services to the investors in the country.

World Bank recognized this achievement in its Doing Business 2018 report by awarding Serbia 10th place globally for its efficient regime for issuance of electronic construction permits.

Destination Egypt: upgrading GAFI’s One Stop Shop

s4 As of October 2017, REAKTIV’s team is on a mission to improve Egypt’s One Stop Shop for Investor Services, part of the General Authority for Investments and Free Zones (GAFI). Egypt has recently embarked on an ambitious economic reform program that focuses on boosting private sector growth by investing serious effort into creating a conducive and competitive business environment. REAKTIV has the exciting opportunity to play a key role in supporting one of the biggest MENA nations upgrade its G2B investment services portfolio by enhancing all major related aspects: legislation, organizational structure, process improvement, as well as IT infrastructure. Focus now is on delivering tangible, lasting results to stakeholders, which given the commitment and dedication exhibited by our Egyptian counterparts, the team is confident can be achieved. Watch this space!

Bridging borders – Regional Business Registries Portal

s4 Economic integration is a strategic priority and milestone on the path to EU approximation for Balkan-region countries. Facilitating cross-border economic activity is best supported by transparent and readily available information about companies doing business, regardless of the country they happen to reside in. The European Bank for Reconstruction and Development (EBRD) is supporting the Serbian Business Registers Agency (SBRA) and its peer institution the Central Registry of Republic of Macedonia (CRRM) to establish a regional IT platform that will link the two agencies and provide data and value-added services to the community, thus facilitating cross-border business and regional economic growth.

Given its vast experience and proven track record in the domain, REAKTIV is proud to announce it has been selected to design and deliver this portal, as well as the value-add services to be offered. Work has recently commenced and launch of a pioneering and revolutionary solution is expected in the first half of 2018. This, however, should only mark the beginning! Considering the willingness of other Balkan countries to join the initiative, already confirmed through signed MoUs, the Regional Business Registries Portal has the potential to cater to a population of approx. 70 million, with total of 2 million companies and value of cross-border trading in the vicinity of EUR 20 billion.

Contact

Contact Us!

Tel: +389 70 271 474
Mail: contact@reaktiv.com.mk

We’re located in
Skopje, Macedonia
and
Belgrade, Serbia

REAKTIV DOO

13A Rampo Levkata Str.
1000 Skopje, Macedonia

REAKTIV KONSALTING DOO

17/1/7 Kralja Aleksandra Blvd.
11000 Belgrade, Serbia