Background Background

New look for the Central Registry of Republic of North Macedonia
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Designing Jordan’s Integrated Business Registry and Online Registration System
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Presenting BIFIDEX – the Business and Financial Data Exchange portal
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01 We do:

Business Environment Reform Consultancy

REAKTIV’s consultancy is primarily focused on business environment reforms, encompassing strategic planning, legislative reforms, organizational development, capacity building, change management and technical counselling.

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02 We do:

Software development, maintenance and support

REAKTIV’s IT division specializes in creating robust and comprehensive infrastructure for primarily public and financial regulatory institutions, most often as elements of large-scale eGovernment systems.

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03 We do:

Data services and analytics

Understanding how business information is regulated and created in the registries globally, we have solutions for their comprehensive analytics and mashups across borders.

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Business Environment Reform Consultancy

s2 REAKTIV’s consultancy is primarily focused on business environment reforms, encompassing strategic planning, legislative reforms, organizational development, capacity building, change management and technical counselling. The company incorporates full project life-cycle management in all its endeavors, relying on highly qualified, PMP© certified Project Management experts.

Our experience in the field of business environment reforms has provided us with unparalleled proficiency in the following areas:

  • Commercial registry One-stop-shopping and point of single contact reforms;
  • Interoperability through ontology and semantics development (sub-national, national and cross border);
  • Streamlining of licensing and regulatory regimes; and
  • Capital markets development and reforms.

s2 Depending on the particular context, we combine various domain expertise to ensure our clients receive a thorough and all-encompassing blueprint for sought reforms. In this manner, over 2015 and 2016 REAKTIV developed a comprehensive strategy for reform of the Lebanese Commercial Registration environment, culminating with a Lebanese Government Interoperability Framework and Reference Architecture.

Similarly, during 2015 REAKTIV established a One Stop Shopping for the Jordanian Investment Commission, a project which was finalized in 2016.

Other notable consultancy experience includes technical assistance to the Ethiopian Government in structuring a policy note for reform of the commercial registration and development of various business registration reform strategies for Kosovo, Moldova, Serbia and Bosnia and Herzegovina.

Software development, maintenance and support

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REAKTIV’s IT division specializes in creating robust and comprehensive infrastructure for primarily public and financial regulatory institutions, most often as elements of large-scale eGovernment systems. Among other things, our solutions provide electronic filing and process management capabilities, are characterized by high level of security and intuitive interface, which is mapped to existing or optimized work flow processes. Electronic payment, digital certificate and digital identity management come as standard.

Being completely technology and vendor neutral, REAKTIV is able to deliver custom software, as well as work with clients’ legacy or chosen technological platform in satisfying IT requirements in the following areas:

  1. Core registry systems and business process management;
  2. E-service, data distribution and analytics tools.
  3. Interoperability solutions, orchestration and supporting infrastructure;

s2 Over the last 10 years, the REAKTIV team have designed, built and delivered more than 40 individual registries and interoperability solutions in various international projects and created numerous electronic services delivery solutions for regulators, registry institutions and associated organizations. The experience and knowledge amassed in the process have made us a regional leader with specific expertise in eRegistry solutions and One Stop Shop systems.

For each delivered software solution, REAKTIV offers all levels of maintenance and support and is capable of satisfying both short and long-term needs. We aim to provide customers with tailored support and maintenance packages that minimize cost of ownership, while ensuring IT systems are resilient, safe and meet intended objectives over the course of their lifetime.

Types of available maintenance and support we offer include:

  1. Adaptive maintenance – includes customization and re-configuration of existing solutions, in line with changing business requirements;
  2. Issue handling – deals with fixing of errors and issues that may arise in the normal course system usage;
  3. Preventative system maintenance and monitoring – involves monitoring of systems and taking preventative actions, ensuring minimum risks from any type of failure.

Data services and analytics

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Understanding how business information is regulated and created in the registries globally, we have solutions for their comprehensive analytics and mashups across borders.

Utilizing our extensive experience both with regulated and open data, we are developing tools and methodologies for creation of value added data services, mashing-up different data sources from different countries.

These business intelligence services are used for business and financial insights, credit assessments, KYC and ALM compliance on national or regional scale.

About Us

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Founded in 2006, REAKTIV is a consultancy and software development company constantly expanding in its service portfolio and international markets. The company’s head office is located in Skopje, Macedonia, and since 2014 we have expanded our presence with offices in Belgrade, Serbia.

REAKTIV operates in a niche market focusing on business environment, commercial registration, licensing and related reforms. The organization excels in catering for such reforms in their entirety, covering vision scoping, strategy building and development planning, followed by design, implementation and delivery of supporting technological infrastructure, rounded off with maintenance and support services.

s1In early 2015 REAKTIV begun developing its data distribution and analytics segment, leveraging off its experience in the business registry and regulated data domains. This has culminated recently with the selection of REAKTIV as implementer of the Balkan Regional Registry Portal, which aims to connect various regional commercial registry agencies, along with their data, to a single platform. The Portal is envisioned as a hub for business and related data services and REAKTIV is excited to partake in this unique endeavor.

Vision

s1 REAKTIV aims to become a global leader in turn-key solutions for business environment reforms based on international best practices, proven principles and cutting-edge technology. Utilizing its extensive experience with commercial registries and public data, REAKTIV further aspires to offer innovative, contextualized data services to the private sector, composed of regulated and unregulated data, thereby assisting businesses in operations, decision making, new investment and growth.

Our projects

Some of the projects we worked on:

Southeast Europe - Regional Business Registry Portal
(bifidex.com)

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Egyptian General Authority for Investment revamp

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Macedonian One-Stop-Shop Project

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Design of the Lebanese Government Interoperability Framework and Reference Architecture

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Serbian Construction Licensing System

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Jordan One-Stop-Shop for Investment

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Kuwaiti One Stop Shop for Business Registration High Level Feasibility Assessment

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Southeast Europe - Regional Business Registry Portal
(bifidex.com)

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Project Location

Southeast Europe

Project Type

Consulting and Implementation

Project Description

The Regional Business Registry Portal (www.bifidex.com) is a platform that directly connects the business registration authorities from the region. Set as an advanced interoperability engine, it allows exchange of official registry data supporting creation of numerous value added services for the entire business community. The Bifidex platform provides official, reliable and accurate information for the legal entities, as well as their financial data. By creation of integrated cross-border data mashups, the users can trust the portal in their effort to make informed business decisions.

REAKTIV’s experience and know-how in the business registration domain, as well as its deep understanding of the customer needs for trustworthy data was essential for the entire project. Our team was directly responsible for the development lifecycle of the platform, including analysis of the data, its value and structure, standardization and mapping of the available information, design of the data consumer services, full technological implementation, as well as setting up the strategy for further expansion by including additional registries and introduction of more valuable services.

The portal initially includes corporate and financial data from North Macedonia and Serbia, while most of the other registries in the region have already joined the initiative by signing a Memorandum of Understanding. Many of these have already started internal preparation and are expected to join very soon

Egyptian General Authority for Investment revamp

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Project Location

Arab Republic of Egypt

Project Type

Consulting

Project Description

The improvement of Egypt’s General Authority for Investment and Free Zones (GAFI) and its One Stop Shop included upgrade of the institutional capacity through process standardization, optimization and redesign, revision of the proposed regulatory upgrades and providing technological review and guidelines.

GAFI relied on REAKTIV’s expertise and guidance for improving the ongoing business registration automation process, as well as planning its further improvement into a single point for business registration, covering the entire business lifecycle and all legal entity types in Egypt. REAKTIV also provided a design for a Point of Single Contact licensing mechanism for orchestration of the activities of 70+ government authorities that provide a specific business activity related license. The proposed design would allow GAFI to replicate the same setup at numerous locations across Egypt, which was impossible through an entirely physical approach. REAKTIV was also required to develop a proposal for standardization and optimization of other investment related procedures (e.g. streamlining the procedures for registration of employees, acquiring work permits and visas etc.).

By combining the needs of the institution and its customers, REAKTIV’s domain expertise maximized the opportunities for GAFI’s One Stop Shop by providing a vision, roadmap and implementation strategy as basis for its further development.

Macedonian One-Stop-Shop Project

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Project Location

Macedonia

Project Type

Implementation

Project Description

Macedonia’s One Stop Shop project is one of the largest and most significant e-government projects implemented in the country. Upon completion, it propelled the country to 1st place in Europe and 2nd place globally in the World Bank's Doing Business in the Starting a Business indicator.

The project delivered three separate components:

  1. a) electronic filing and registration of legal entities (i.e. businesses, as well as NGO’s and other types of entities);
  2. b) system for management of bankruptcy proceedings and;
  3. c) registry of pledges and leases.

Perhaps the most significant outcome from the work performed by REAKTIV is the ability to register a trade company in Republic of Macedonia online and do this within just four hours, regardless of whether the registration is done by a native or foreign national. Furthermore, the project implemented vital capability for interoperability among institutions, introduced proven standards for data exchange at inter-institutional level, enabled electronic payment of fees and increased the level of transparency in bankruptcy proceedings, pledges and leases on property. Employing best practices for submitting and processing business data, the solutions and associated components complied with both laws for public information as prescribed by Macedonian regulations and directives and recommendations of the EU for electronic incorporation/registration. The systems and legislative concepts put in place as part of this project for several consecutive years kept Macedonia among the top 10 countries globally for starting a business.

Design of the Lebanese Government Interoperability Framework and Reference Architecture

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Project Location

Lebanese Republic

Project Type

Consulting

Project Description

The design and development of the Lebanese Government Interoperability Framework and Reference Architecture project saw REAKTIV put in place the basis for implementation of government interoperability in the Republic of Lebanon. Focus of the project was developing and implementing the regulatory, organizational, procedural and semantic mechanisms that would enable, as a starting point, implementation of a full-blown One Stop Shop for Business Registration. To this end, REAKTIV worked closely with the Commercial Registry Committee, established upon recommendation in the early stages of the project through a decree issued by the Presidency of the Council of Ministers. Together, the working group managed to drive one of the biggest recent reforms in Lebanon, aligning the strategies and visions of key business environment stakeholders, including the Ministry of Justice, Ministry of Finance, National Social Security Fund and BAR Association. At the successful conclusion of the initial project scope, REAKTIV was further hired to perform preparatory work for prospective implementation of the interoperability setup and OSS for business registration, providing support in terms of scoping required work, prescribing semantic interoperability tools and reconciling legacy data. Implementation activities are planned to commence in early 2018, estimated to last for two years and REAKTIV is already hired to ensure the quality of the implementation efforts.

Serbian Construction Licensing System

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Project Location

Republic of Serbia

Project Type

Consulting & Implementation

Project Description

Serbia’s Construction Licensing System is one of REAKTIV’s recent flagship projects, which positioned Serbia as number 10 globally for issuance of construction permits, leapfrogging the country from the Doing Business rank 152 in less than two years. Commonly referred to as eConstruction Permits, the project involved a truly end-to-end reform for Serbia’s construction permits regime. Starting with business process modeling and re-engineering, REAKTIV enabled complete unified procedure for completely electronic issuance of construction permits. Based on the output designs, REAKTIV went on to develop the biggest e-filing and interoperability solution in the country. Using the solution, applicants today can obtain a construction permit within less than 20 days, relying fully on electronic regimes of collaboration between institutions involved in the process. The system allows applicants to file electronically for any step of the unified procedure for issuance of construction permits, covering the whole range of steps from choosing the location and relevant permits for construction on-site, through registration of construction works and obtaining usage permit of the finished construction to the ownership registration of the completed building. By orchestrating the workflow and communication of data and documents between more than 1.000 different public organizations, thousands of public cervants are allowed to make decisions based entirely on digitally signed documents, construction projects and paid fees.

Jordan One-Stop-Shop for Investment

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Project Location

Kingdom of Jordan

Project Type

Consulting & Implementation

Project Description

The Jordanian One Stop Shop for Investment project was staged in two separate phases that, among other things, delivered the strategy for establishment of a One Stop Shop for investors in the Jordanian Investment Commission (JIC). As part of this effort, JIC was transformed into a point of single contact institution for orchestration of investment-related services, offered by a range of different public institutions in the country. Practical tools which aid and streamline the day-to-day operations were introduced in Phase I, including reengineered and streamlined OSS processes, organizational restructure with re-defined roles/mandates, a standardized application form capturing relevant data, case tracking and reporting mechanisms and strategic roadmap for further development of the institution. Phase II represented a continuation of the work done in Phase I, expanding scope to include optimization focused on the business licensing segment. It culminated in the delivery and launch of JIC’s Electronic Investment Window – an online solution supporting interaction between investors and the JIC. The solution is an online point of single contact for investors, which has the procedural, organizational and other improvements made over the course of both phases built in. In this sense, it allows investors to submit requests and relevant data electronically, captures and stores processed data electronically, thus serving as a management information system and also incorporates a Content Management System, which enables publication of relevant marketing and other information on JIC’s accompanying, new website. As such, it provides more than a sound basis for further development of a fully-online service provisioning channel for JIC.

Kuwaiti One Stop Shop for Business Registration High Level Feasibility Assessment

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Project Location

State of Kuwait

Project Type

Consulting

Project Description

REAKTIV’s engagement with Kuwait’s government yielded a high-level assessment of the potential 'or implementation of a One Stop Shop for business registration. Key stakeholders involved in this undertaking included the Kuwait Business Center as the established registration and licensing authority under the Ministry of Commerce and Industry, Kuwait’s National Fund, tasked with developing the SME sector and fostering an environment conducive to entrepreneurial growth and Kuwait’s Direct Investment Promotion Agency, responsible for stimulating foreign and domestic direct investment. Upon identifying all impacting factors, existing enablers, key challenges faced and the interaction of the three key stakeholders with the wider business ecosystem, REAKTIV’s team worked on and successfully formulated a strategy and action plan for establishing OSS in Kuwait. Among other things, it included an overall vision for the Kuwaiti context, recommendations based on key OSS principles, plan for harmonization and synchronization of effort and proposed program for reforms, covering immediate next steps.

Insights

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New look for the Central Registry of Republic of North Macedonia – and that’s only half of it

Read more
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Designing Jordan’s Integrated Business Registry and Online Registration System

Read more
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CRF 2019 is now over, many opportunities ahead

Read more
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Presenting BIFIDEX – the Business and Financial Data Exchange portal

Read more
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REAKTIV is the diamond sponsor at this year’s CRF Conference

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REAKTIV helps Serbia become top 10 global jurisdiction for issuance of construction permits

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Destination Egypt: upgrading GAFI’s One Stop Shop

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Bridging borders – Regional Business Registries Portal

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REAKTIV helps Serbia become top 10 global jurisdiction for issuance of construction permits

s4 The eConstruction Permits project implemented by REAKTIV in Republic of Serbia during 2015/2016 helped the country jump 116 places in the World Bank Doing Business 2017 ranking for dealing with construction permits. Serbia was previously ranked 152nd in this category and soared to 36th place globally upon delivery of the eConstruction Permits platform, all within a period of less than a year. REAKTIV was instrumental in delivering the reform by designing and developing the technological platform for issuing electronic construction permits. This unified platform in the first 18 months of operation completely transformed the entire construction permits eco-system in Serbia, helping the investors to boost the construction industry by almost 20%. This fantastic result is a testament to REAKTIV’s success in effectively transforming the daily digital operation of more than 1,000 different local and central government institutions in providing quality e-services to the investors in the country.

World Bank recognized this achievement in its Doing Business 2018 report by awarding Serbia 10th place globally for its efficient regime for issuance of electronic construction permits.

Destination Egypt: upgrading GAFI’s One Stop Shop

s4 As of October 2017, REAKTIV’s team is on a mission to improve Egypt’s One Stop Shop for Investor Services, part of the General Authority for Investments and Free Zones (GAFI). Egypt has recently embarked on an ambitious economic reform program that focuses on boosting private sector growth by investing serious effort into creating a conducive and competitive business environment. REAKTIV has the exciting opportunity to play a key role in supporting one of the biggest MENA nations upgrade its G2B investment services portfolio by enhancing all major related aspects: legislation, organizational structure, process improvement, as well as IT infrastructure. Focus now is on delivering tangible, lasting results to stakeholders, which given the commitment and dedication exhibited by our Egyptian counterparts, the team is confident can be achieved. Watch this space!

Bridging borders – Regional Business Registries Portal

s4 Economic integration is a strategic priority and milestone on the path to EU approximation for Balkan-region countries. Facilitating cross-border economic activity is best supported by transparent and readily available information about companies doing business, regardless of the country they happen to reside in. The European Bank for Reconstruction and Development (EBRD) is supporting the Serbian Business Registers Agency (SBRA) and its peer institution the Central Registry of Republic of Macedonia (CRRM) to establish a regional IT platform that will link the two agencies and provide data and value-added services to the community, thus facilitating cross-border business and regional economic growth.

Given its vast experience and proven track record in the domain, REAKTIV is proud to announce it has been selected to design and deliver this portal, as well as the value-add services to be offered. Work has recently commenced and launch of a pioneering and revolutionary solution is expected in the first half of 2018. This, however, should only mark the beginning! Considering the willingness of other Balkan countries to join the initiative, already confirmed through signed MoUs, the Regional Business Registries Portal has the potential to cater to a population of approx. 70 million, with total of 2 million companies and value of cross-border trading in the vicinity of EUR 20 billion.

REAKTIV is the diamond sponsor at this year’s CRF Conference

s4 We are delighted to announce that REAKTIV is this year’s diamond sponsor at the 2019 Commercial Registers Forum (CRF) Conference, held in Skopje and Ohrid, North Macedonia from 7 to 11 April 2019.

The conference will be hosted by North Macedonia’s Central Register, under the patronage of HE Prime Minister Zoran Zaev. It is a global event bringing together professionals and industry representatives from over 80 countries around the world to discuss topics and share ideas on all things related to commercial registers.

The general theme of the conference will be “Transforming Registries into Cross Border Enablers – Beyond National”. As the diamond sponsor, REAKTIV will take an active part in the organization, working sessions and discussions, giving us the opportunity to share some of our experiences and vision about the future of commercial registers with a broad audience of professionals and experts.

In addition to gaining valuable insight to the latest developments in the registers’ domain, the conference is a great event to meet people and build lasting networks with counterparts from every corner of the globe.

For more information about the conference, as well as the Corporate Registers Forum in general, including the full program and registration details, visit Corporateregistersforum.org.

Presenting BIFIDEX – the Business and Financial Data Exchange portal

s4 After successful completion of the Regional Business Registries Portal project - made possible by the European Bank for Reconstruction and Development (EBRD) - REAKTIV, along with the Serbian Business Registers Agency and the Central Register of the Republic of North Macedonia - are delighted to announce the launch of the BIFIDEX portal.

The portal is intended as a forum for BusIness and FInancial Data EXchange (hence the name – BIFIDEX) and will provide companies and investors easy access to services based on official information, sourced in real time directly from registry institutions in the region. It currently holds over 500,000 company profiles, with information about ownership, governance, financial reports, calculated KPI’s and various macro-economic statistics.

Looking ahead, the portal will provide registered data on all 2+ million companies in the Balkan region. Value-add services will help businesses and investors realize opportunities by making informed decisions about all businesses in the region, irrespective of the jurisdiction they are registered in.

Among other things, the portal will deliver:

  • Real time information on business partners, competitors or clients,
  • Event-based tracking of registered changes (i.e. address or ownership change) for businesses, with instant notifications;
  • Full scope of information related to compliance and regulatory requirements (eg. KYC);
  • Macroeconomic data by industry, sector, size and other factors;
  • Financial trends, industry comparisons, calculated KPI’s and other analytical reports;
  • Services facilitating cross-border business activities and other.

In this context, Zsuzsanna Hargitai, EBRD Regional Director for Western Balkans and Head for Serbia said: "We are pleased with the regional dimension of the project and we work towards including other business registries from the region as they get ‘data-ready’. This is very much in line with the ’connectivity agenda’ for the Western Balkans which we are pursuing with our partners."

According to Marija Boškovksa Jankovski, Director of the Central Register of the Republic of North Macedonia: “These initiatives pave the way for the creation of a common market in the Western Balkans, so that the entire region should be transformed from a region with negative connotations that have brought us the past decades, in a region recognised by the principles of mutual respect, cooperation and synergy of our economies.”

Milan Lučić, Director of the Serbian Business Registers Agency, added: "In the past two years, the Serbian Business Registers Agency and the Central Register of the Republic of North Macedonia have created this joint portal based on a unique methodology that will provide businessmen from the region, but also foreign investors, with access to valuable business information with added value and exceeding existing services."

For a short time only, the initial scope of services will be free of charge, so we encourage you to visit www.BIFIDEX.com, register and try it out – but don’t forget to watch this space for plenty of new services coming your way…

CRF 2019 is now over, many opportunities ahead

The CRF 2019 Conference is now over. Together with 190+ participants from 65 countries we reviewed the latest developments in corporate registers worldwide and discussed challenges, opportunities and trends.

REAKTIV hosted 3 work sessions, including the keynote session of the event. Members of REAKTIV’s team who were also invited as speakers presented our regional cooperation and cross-border data exchange vision as the driver for introduction of value-added data services. Our focus, as always, was the need of reliable and accurate information for the business community and the public.

It was an honor and pleasure to share information and experiences along with so many domain practitioners. Our team had the opportunity to personally discuss different development cases with representatives of many jurisdictions, some of which we were invited to personally visit in the next few months. We are looking forward to once again meet our new friends and do what we do best – REFORM.

For more information about the conference, as well as the Corporate Registers Forum in general, visit CorporateRegistersForum.org.

New look for the Central Registry of Republic of North Macedonia – and that’s only half of it

REAKTIV is proud to announce the successful completion of the Joint Platform for Starting Business initiative, which delivered an interoperable solution that connects the Central Register, the Public Revenue Office and the Employment Agency of North Macedonia. It is an exceptional example of governmental agencies working closely together to streamline and improve ease of doing business by supporting simultaneous corporate, fiscal and social security registration when establishing a new business.

As part of the same initiative REAKTIV delivered a completely new portal for the Central Registry, with a modern, intuitive design and advanced features and functionalities. At its core, the portal includes a comprehensive service catalogue that helps users navigate to the desired service and related information with ease. A range of new free services and informative content were also added as part of the Open Data initiative sponsored by the Government of North Macedonia and are now available via the portal.

The project represents the first step in fulfilment of the Central Registry’s vision to become a service-oriented, paperless organization and true point of single contact for businesses in the country. For more information and a look, please visit www.crm.com.mk.

Designing Jordan’s Integrated Business Registry and Online Registration System

s4 As of September 2020, REAKTIV is engaged by the International Finance Corporation (IFC), a member of the World Bank Group, to support the design of an Integrated Business Registry and online business registration system in the Hashemite Kingdom of Jordan. The endeavour is part of the wider Investor Journey Reform Program, championed by the Government of Jordan to improve its business environment and G2B services.

Our experts will be responsible for defining the vision of Jordan’s future integrated business registry and translating it to a comprehensive system design, organizational setup and implementation roadmap. Working alongside an ongoing legal and regulatory reform project, the team is expected to deliver, among other things, a bespoke solution that will deliver meaningful benefits and cater to the specific local context.

Given our history in Jordan, the team is extremely excited with the opportunity to use our expertise and understanding of the environment to do what we do best - setup a sound basis for a modern and efficient business registry solution that will serve as catalyst for future economic growth. The project is set to last until mid-2021 and we hope to share more good news shortly. Until then, watch this space!

Contact

Contact Us!

Mail: contact@reaktiv.com.mk

We’re located in
Skopje, Macedonia
and
Belgrade, Serbia

REAKTIV DOO

20-ti Oktomvri 17
1000 Skopje, Macedonia

REAKTIV KONSALTING DOO

Piva Karamatijevića 3/19
11000 Belgrade, Serbia